TERMS OF SERVICE

Last Updated: 10/12/2025

1. Agreement to Terms

By accessing or using the IgnioWave™ website (igniowave.com) and purchasing our products, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return Policy. If you do not agree to these terms, please do not use our website or purchase our products.

2. About Us

IgnioWave™ is a direct-to-consumer wellness brand that sells infrared knee therapy devices. We operate online at igniowave.com and fulfill orders through third-party logistics partners. For questions or concerns, contact us at support@igniowave.com.

3. Products and Services

Product Descriptions

•       We strive to provide accurate product descriptions, specifications, and images on our website.

•       Colors and appearance may vary slightly due to monitor settings and manufacturing variations.

•       We do not guarantee that all product descriptions are completely error-free. If you receive a product that differs materially from its description, please contact us.

Pricing

•       All prices are listed in USD and include applicable taxes unless otherwise stated.

•       Promotional pricing and discounts are valid only during the specified promotional period and may be withdrawn at any time.

•       We reserve the right to correct pricing errors. If an error affects your order, we will notify you and give you the option to cancel or proceed at the correct price.

Availability

•       All products are subject to availability.

•       We reserve the right to limit order quantities or discontinue any product without prior notice.

4. Orders and Payment

Placing Orders

•       By placing an order, you make an offer to purchase a product subject to these Terms.

•       We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or product unavailability.

•       Order acceptance occurs when we confirm shipment of your product.

Payment

•       Full payment is required at the time of purchase.

•       We accept major credit cards, PayPal, Apple Pay, Google Pay, Klarna, and other payment methods displayed at checkout.

•       All transactions are processed securely through third-party payment processors. We do not store your payment information.

5. Shipping and Delivery

•       We offer free tracked shipping on all orders.

•       Estimated delivery times: United States: 3–7 business days. United Kingdom and Canada: 8–12 business days.

•       Delivery times are estimates and not guarantees. We are not responsible for delays caused by carriers, customs processing, or events outside our control.

•       Risk of loss or damage passes to you upon delivery to the shipping carrier.

•       If your package is lost or damaged in transit, please contact us at support@igniowave.com and we will work with you to resolve the issue.

6. Returns and Refunds

•       We offer a 30-day money-back guarantee from the date of delivery.

•       If you are not satisfied with your purchase for any reason, contact us at support@igniowave.com within 30 days of receiving your order to initiate a return.

•       Returned items must be in their original condition and packaging where possible.

•       Refunds will be processed to the original payment method within 5–10 business days of receiving the returned product.

•       Return shipping costs may be the responsibility of the customer unless the return is due to a defective or incorrect product.

7. Product Warranty

•       All IgnioWave™ devices are FCC and CE certified.

•       We warrant that products will be free from manufacturing defects at the time of delivery.

•       If you receive a defective product, contact us within 30 days for a free replacement.

8. Medical Disclaimer

•       The IgnioWave™ is a personal wellness device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

•       Consult a qualified healthcare professional before using this device if you have any medical conditions, are pregnant, have a pacemaker, or are undergoing treatment for cancer.

•       Individual results may vary. Customer testimonials and reviews reflect individual experiences and should not be interpreted as guaranteed outcomes.

•       Do not use the device on open wounds, broken skin, or areas of active inflammation without medical guidance.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

•       IgnioWave™ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

•       Our total liability for any claim arising from or related to a purchase shall not exceed the amount you paid for the product in question.

•       Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

10. Intellectual Property

•       All content on our website, including text, images, graphics, logos, and designs, is owned by or licensed to IgnioWave™ and is protected by applicable intellectual property laws.

•       You may not reproduce, distribute, modify, or create derivative works from any content on our website without prior written permission.

•       The IgnioWave™ name, logo, and product branding are trademarks of IgnioWave. Unauthorized use is prohibited.

11. User Conduct

When using our website, you agree not to:

•       Use the website for any unlawful purpose or in violation of any applicable laws.

•       Attempt to gain unauthorized access to our systems, servers, or customer data.

•       Interfere with or disrupt the proper functioning of our website.

•       Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

12. Privacy

Your personal data is processed in accordance with our Privacy Policy. By using our website and placing orders, you consent to the collection and use of your information as described in our Privacy Policy. We comply with applicable data protection regulations including the General Data Protection Regulation (GDPR) for European customers.

13. Governing Law and Disputes

•       These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania.

•       Before filing any formal claim, you agree to contact us at support@igniowave.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve your concern within 30 days.

•       For EU-based customers: You may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

•       If informal resolution fails, any disputes shall be submitted to the competent courts of the Republic of Lithuania, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

14. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or products after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and IgnioWave™ regarding your use of our website and purchase of our products.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

•       Email: support@igniowave.com

•       Website: igniowave.com